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DUTIES
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Provide rates for both prospects and existing clients; Investigate service issues and work with employees and clients to resolve them; Analyze sales data to the client level to proactively determine margin issues, and provide solutions; Annual review of client increase expectations, client prices and recommendations and implementation of new prices; Manage the performance of team members including writing and delivering performance appraisals; Ensure that team members are cross-trained, including compliance with DOT & OSHA codes and safety standards; Involved in work scheduling/planning; Interface and coordinate with executive management, customer service, product development, and sales; Manage, monitor and evaluate workflow; order management, outsourcing, quality control, receiving, inventory control, picking, packing, shipments and overall operations; Implement and oversee cost control measures to strengthen Gross Profit and Contribution; Oversee monthly budget, including the measurement of key profit indicators; Partner with the clients on the value and implementation of their business plan and the business review process as a method of planned growth and profitability for the company.
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